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Kral Bros Collision Hail Customs Logo (3)
Kral Bros Collision Hail Customs Logo (3)

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Customer REVIEWS

At Kral Bros., we treat you and your car like family.

Based on 91 reviews
These guys provided incredible customer service and body work on my car after I had a hit and run with it. They provided continual communication through the whole process and explained everything thoroughly so I was in the loop and completed my car very timely as well. I highly recommend them and my husband and I will be using them for future needs!read more
Kay S.
20:54 28 Sep 20
Fantastic experience w/ Jesse and crew at Kral Bros. Everyone was very transparent, their services were quick, and they did an excellent detailing job to top it off.Kral Bros. will be my first stop for any future-needed work.read more
Dustin N.
17:52 16 Sep 20
When I called over the phone customer service was top notch very good! Then I arrived to drop off my truck and again customer service was on point, very informative and was advised that tech was sick and they would possibly take an extra day to finish installing my grille, and black chrome accents. Which I was fine with. The rep advised would give me a call the following to let me know. Next day comes around and I have to call them to get an update around the end of day to see if my truck would be ready. He advised me would end up needing an extra day, which again I was fine with I was more upset I had to call to get that update. Next day I get a text pretty early that the vehicle is ready. I go up there to pick up my vehicle and installation itself is solid very good work, good installation but I didn't appreciate the truck had dirty water stains around where work had been done. I didn't expect them to wash the whole vehicle, but I would at least expect them to clean what they caused. I also had advised the rep if he could save the box for me so I could store the original grille since its pretty big. He didn't do that either. I just felt as an after thought once the work was actually done. Drove from far away because of all the excellent reviews, but not sure if I would use their services again.read more
Eduardo C.
19:26 03 Sep 20
Top notch in paintless dent repair. If you want your vehicle to look like how it did when you first drove it out of the dealership the first time you bought it, this is the place. Their attention to detail will give you the warm and fuzzies. And now they are doing custom leather and interiors too just to perfectly wrap up in a pretty little bow everything you would need in restoring you car under one roof. Saw the headliners and fiber optic work they did, and I drooled.read more
Chai Q.
23:25 30 Aug 20
I was working with a friend of mine that works there to repair some body damage on our 2018 Audi SQ5 from a hit and run. Not only did they expedite everything with the insurance but one of the owners, Kent, also helped me by taking to Enterprise with his own personal truck! Upon picking it up, there was a couple things that weren’t communicated well enough from me to the gentleman I spoke to on the phone and the owners assured me that they would do whatever it took to get it handled, they would have it done within 24 hours and they would also cover the extra day for the rental since insurance wasn’t going to cover it. Less than 24 hours later, they called and said the car was ready. When we arrived, the car looked better than new, Kent showed me around the shop to see some of their more unique cars in the shop since he knew I was into cars, wrote me a check on the spot for the rental and shook my hand. Lastly, for a man that seems to be doing well, he still insisted on thanking me a number of times for bringing them our business. 10000% will be going back and sending all of my friends and family there, as well! The only reason I rated them 5 stars, is because there isn’t more. The guys are absolutely incredible and believe in old school customer service!! 👍🏼 Great job, Kral Bro’s!! Keep up the incredible work!!read more
Brandon B.
01:22 29 Aug 20
Kral Brothers were referred by a family friend and they did a great job repairing the damage to my daughter's car after she was rear ended. Luke and everyone at the shop was great! Will definitely use there services again as needed.read more
Tim B.
22:05 14 Aug 20
We just used Kral Bros to fix my girlfriends hail damage. This company is top notch and do exceptional work. We had a rep named Delorean Cabil and he was very experienced and more importantly, he did everything he said he was going to do. In this day and age that is very rare. He brought us a rental car to Plano and picked her car up.This was a big hail damage job which was completed in 4 to 5 days. They handled everything like a champ. We ran into insurance hurdles and they jumped up and handled them seamlessly. I had the pleasure of meeting Kent who is one of the owners and it's easy to see why this company is so successful. They do everything the right way with high quality and integrity. We will recommend them to anyone and know they will do A+ work and treat the customer as they should be treated. This company is very good and I am a huge fan. I have used another company in this industry and they are not in the same stratosphere as Kral Bros. Good job Delorean Cabil!read more
Wynn B.
16:28 31 Jul 20
Karl Bro’s did a excellent job on my WRX. Front end damage from a hit and run. Made sure i wasn’t in my rental for to long. They were able to help save me money out of pocket too. Definitely recommend!read more
Nick D.
12:49 05 Jul 20
Very courteous and professional, they ended up cleaning the inside of the vehicle as well and ended up finding a $100 bill that was lodged between a seat and the middle compartment and Mark returned it to us promptly, thank you for your honesty! 10/10 would definitely recommendread more
Jonathan P.
18:46 30 Jun 20
BRAVO!! these guys certainly know what they’re doing, excellent service, very professional, quality work. I highly recommend them for hail damage and collision repair.
Jeffrey L.
19:52 23 Jun 20
Kral Bros. Auto Body & Hail Repair is THE place for hail damage repair. Their work is remarkable and their results are truly incredible! Moreover, their customer service is beyond exceptional! Above all, they stand behind all of their work and ensure your satisfaction. I highly recommend Kral Bros. You will be very pleased!read more
Ben Gonzalez I.
22:51 09 Jun 20
They are professional and very friendly and helpful i couldn't recommend this company enough if you need any work done call them.
06:02 31 May 20
It was amazing working with Lou Sarabhi to get my car repaired for hail damage. Even though i was in fortworth and was far away from where they are located. He made sure i get valet service and offered a rental vehicle for free. They delivered the car in a perfect condition after making sure they do quality inspection. I am glad i chose kral bros. Initially i was worried about choosing them even though the reviews were good but I want to recommend them now. Your car is safe with them working on it.read more
Ajay kumar reddy G.
18:58 30 May 20
Couldn’t ask for better customer service. Lou Sarabi was our salesman and did a great job handling my wife and my vehicle. Would recommend them to everyone who has had any hail damage.
Ryan S.
20:52 29 May 20
Highly recommended, completely hassle free...my car looks fantastic!Thanks again for the excellent work!!!!
Cassie W.
13:56 27 May 20
This shop deserves not just a 5 star but they need a 10 star rating on here, I highly recommend this shop, they did amazing work on it from the hail damage that had happen on April 19th 2020. They are very nice and did an outstanding job they evan detailed the inside and got most of the stains out that my son had done in the back and the blood stains from my dog when she broke her nail it looks like a brand new car and I definitely am a happy customer 🙂 thank you all for your hard work much love-amanda 😁😁😁😁read more
Amanda M.
00:26 23 May 20
Lou got my truck hail damage all fixed just like he said they would. Definitely recommend Kral Bros.
Christopher T.
18:22 29 Apr 20
Lou helped me greatly in getting both of my vehicles repaired because of hail damage. I would definitely recommend this shop!
James A.
23:23 22 Apr 20
Truly the best experience I have ever had getting bodywork done on any of my vehicles. No inconvenience at all on my part from start to finish, to picking up my vehicle and returning my rental for me. The hail damage I had was repaired in less time than quoted. All the insurance communicating, they took care of everything! I will definitely refer them to all my friends.read more
Wayne L.
14:42 18 Apr 20
Finished my car quickly. Very friendly environment .. I"d recommend Kral Bros
Johnny Morris J.
18:23 16 Mar 20
Professional, detailed, helpful! When I had bumped my acura on the side of the garage, I was nervous about the cost to repair it. Kral Bros is the place to go. They don't hype around and throw jargons and can easily beat any competition around not only on prices but also on quality of work. Will definitely recommend! Thanks Jeffrey for making it painless.read more
Vijay C.
14:32 14 Mar 20
I highly recommend Kral Brothers for dent/ding/hail repair and auto body work. Not only are they quick and very good at what they do, they saved me $1200...
Kevin C.
11:39 06 Mar 20
Great professional customer service & attention to detail. My car looks brand new. And to top it off the office & waiting area is clean & loved the decor!
Robyn Nicole C.
02:54 06 Mar 20
Very friendly stuff and fast work.
Tibor T.
15:40 16 Feb 20
I had a big dent/paint scrape on the side of my Acura TL. Got some quotes to fix from numerous places, which were very expensive.However, I happened to drive by Kral Bros and talked to Jeffrey. I got it repaired at a great price, and the work is perfect. Place is friendly, honest, and I’m relieved that I didn’t have to pay an arm and a leg to fix per quotes from other places, yet the work is excellent. Very highly recommend!!read more
Mark B.
00:38 14 Feb 20
I had a big dent/paint scrape on the side of my Acura TL. Got some quotes to fix from numerous places, which were very expensive.However, I happened to...
Mark B.
16:40 13 Feb 20
Kral bros. works with your insurance to your benefit in a friendly and very professional way. They have above average customer service and above average work ethics. Go to Kral bros. if you want the best. Tell them Rita sent you.💗💗💗💗read more
Rita W.
03:08 10 Feb 20
Took my Ram 1500 into a too tight parking garage and took out the right rear end..upset and short on time I searched for a place near me that had the top reviews. Kral Bros beat them all. We're all stressed and apprehensive when searching for things and people that do what we need done but from the moment I walked in their front door all that went away..Everyone from the owner and front concierge to the service techs to the body workers and painters came and introduced themselves and examined my truck with me..they talked me through all the steps they would take, didn't hard sell or get pushy; just stated what needed to be done and what it would cost....Decision made..Truck looks perfect and done when they said it would be..In this day and age finding people that actually take the time to seem to care... priceless...if you need them don't hesitateread more
06:39 07 Feb 20
I would highly recommend these guys! Dropped by today with no appointment, they seemed definitely a bit busy, but were quick to assist me and fix my dent in record time and super reasonable. Thank you guys for the great service and attention to detail!read more
Jon M.
01:06 07 Feb 20
I would highly recommend these guys! Dropped by today with no appointment, they seemed definitely a bit busy, but were quick to assist me and fix my dent in...
Jon-Dietrich M.
17:08 06 Feb 20
My experience with Kral Bros. was fantastic. Their customer service was amazing the quality of their work was amazing and they're fast as well. My man Lou Sarabi hooked it up. 10/10 will do business with them again.read more
Adam K.
16:12 05 Feb 20
These guys absolutely know what their doing and have a phenomenal setup. From their dedicated paint room with the ability to match ANY paint color for any car, to their expertise in Paintless Dent Repair. Check them out if you need hail damage repair or collision and they’ll take the best care of you.read more
Jason R.
05:25 07 Nov 19
Wow, I just picked them out from the phone book at random to fix some dinks in my Miata. They were amazing, not only in quality but prices. They fixed the dinks fast without an appointment while i waited. The waiting area is impressive, great decor and coffee. Nathan is the man to see he will make you car as good as new. Employees are very friendly and personable. I will definately be back again!read more
Rob R.
23:57 31 Oct 19
I recently purchased a certified pre-owned Ford Freestyle from one of the top FORD dealers in Plano for my mother. Prior to purchase the vehicle was found to have a major impact to the lift gate that would require replacement and several door dings all around the vehicle. Having been in the auto collision shop for over 40 years I decided to negotiate the sale price and have Kral Bros do the repairs. Nate and Todd were able to PDR the lift gate rather than a costly replacement, which would require painting as well as all the door dings. I get calls all the time from friends, associates and family when their vehicles get damaged. I used to refer them to Craig's Collision or Dent Empire but since those family owned shops are no longer family owned due to selling to other shops. I now refer everyone to Nate and Todd at Kral brothers. They now do all my personal cars as well.read more
Teddy H.
16:59 21 Oct 19
I recently purchased a certified pre-owned Ford Freestyle from one of the top FORD dealers in Plano for my mother. Prior to purchase the vehicle was found...
Teddy H.
09:53 21 Oct 19
From the beginning to the end it was a great experience and professional!
Curtis R.
20:40 05 Sep 19
My Vehicle was left like brand new! Even had a chance to do it without damaging the vinyl stripes on my hood, and roof! Will definitely recommend; hopefully won't be needing to use it again; but If I ever do; I'll know who to contact right away!read more
Daniel G.
21:45 03 Sep 19
Wow! What more can I say about Curtis and the rest of the guys at the shop!! Like a dummy a backed into the wall in a parking garage and did quite the...
Hector T.
21:28 03 Sep 19
I have taken several motorcycle parts to get bodywork done and painted. Always on time and within budget!!!! Will continue to go here with projects.
Jeff B.
18:47 26 Aug 19
This was my first accident in my entire life. Kral Bros. walked me through the process of getting my car repaired right from the first phone call. Drew took the scary out of knowing where to even start. Nate helped us formulate a plan. Curtis stayed on top of every detail and saw it through to completion. I got my car back with work that was above my expectations! Professional. Personal care. Excellent workmanship.read more
Chris O.
03:52 16 Aug 19
Highly recommend Kral Bros... they did a great job managing the insurance company and their work is very good!!
Chris J.
13:57 14 Aug 19
Oh my, all I kan say is I'm GLAD I googled Hail Repair on July 13th. I was undecided as to what I wanted to do. Never having to deal with this kind of situation, I was so lost. I had recently gotten an estimate from a friend from a guy he knew in Desoto TX, I walked in and felt like I was in a JUNK yard. It was not tidy and when I asked to use the rest room I was hit with " You many not want to use the rest room here, its a guys rest room" AHHHHH!! REALLY!! I was not offered water or anything upon arriving. #BadService.I left text the gentleman and told him I will not be koming back because I just don't know what I want to do. In reality I did, I just didn't want to do business there.Went home google Hail repair in my area.. I got Kral Brothers.. not sure how because I'm in Dallas and they are in Lewisville 23 miles away from me. I kalled briefly spoke to Nate, explained what I needed and he was all to happy to explain the process. I said OK, I'll be in touch. A few days passed. I get a kall from Nate, he was eager to help in any way possible without being AGGRESSIVE ^_^. I AGREED to meet with him.I went into the shop and was very pleased at how KLEAN, & KOOL the shop was. I was offered kold water or koffee. Very Nice Krew over there. I asked to use the restroom and was shocked to see a KLEAN rest room with a shop full of men, I was like you guys rock, this is a first.. It was nice and stocked with good tissue not that 1 ply cheap tissue.Nate and his team took really good kare of me. Nate took me to Enterprise to get the rental, they took kare of all that with the insurance kompany. I was so grateful for them helping me because I had no idea of what to do. (smile),The insurance Kompany was slow and dropping the ball, I was frustrated and snapped at Nate a few times. (Oh I felt awful, too) Nate NEVER lost his kool with me, He remained kalm and PROFESSIONAL the entire time. Long story short.. hehe.. This Kompany Rocks.. I RECOMMEND Kral Bros especially if you're looking for great service with a smile, please kall on these Bros. I'm so glad I had the opportunity to deal with a great group of guys.(Please excuse the K's in all the C words, I can spell. I used it because the business name begins with a K)😉.Thank God for such a great bunch of kind PROFESSIONAL Men! #OneSatisfiedKustomer!!!read more
Karen B.
03:11 08 Aug 19
The service was excellent. We gave it 4 stars because when we looked at the Carfax it showed the car had been totalled. We ended up taking care of the fauxpas but it was a surprise
Todd S.
03:32 01 Aug 19
Excellent service and great work. My insurance company enjoyed working with them and I would highly recommend.
David G.
00:14 25 Jul 19
Completely hassle free experience. I had extensive hail damage on my 2017 Tundra. Lenny from Kral Bros stopped by my house after he noticed the damage, and took care of everything from start to finish. Kral brothers provided a rental car, which was dropped off at my house when my truck was picked up. After repairs were completed faster than expected, Lenny dropped my truck off and picked up the rental car at my house. After I inspected the truck, I couldn’t believe there were no traces of hail damage, or repairs. Kral Bros did an outstanding job, and I would definitely recommend them to family and friends.read more
Ryan K.
16:43 10 Jul 19
Took my car here for hail and some minor collision damage... the hail damage is gone and the area they had to paint (collision spot) looks awesome... can't even tell there was work done for either. Highly recommend!!read more
David P.
00:23 28 Jun 19
The guys did a phenomenal job on my paint work! The car looks better than brand new again. HIGHLY recommend!!!
Bryce B.
16:43 24 Jun 19
The customer service here is amazing, they really do make everything so easy and will even come pick up your vehicle for you to accomodate your schedule. I would highly recommend them!
Sarah B.
18:32 22 Jun 19
(Translated by Google) Kral Bros fixed my Hyundai elantra they fixed the granite and paint work the workshop is spectacular from the moment you enter they treat you like family all very friendly I recommend themGrasias kral Bros(Original)Kral Bros arregló mi Hyundai elantra arreglaron el graniso y travajo de pintura el taller es espectacular des de que entras te tratan como familia todos muy amables se los recomiendoGrasias kral Brosread more
Rosi A.
17:24 22 Jun 19
Kral Brothers will take great care of you! I was involved in an accident and brought my vehicle to them based on a friend's recommendation. I'm glad I did!...
Michelle Y.
10:20 16 Mar 19
These guys are the best, customer service is incredible. The only PDR place I will use from now on.
Larry B.
02:34 12 Jul 18
The customer service and care here is more than amazing. I highly recommend these guys!
Michelle G.
20:20 05 Jul 18
Hail Valet did a splendid job on my Honda Civic . Provide a rental and they even fixed some stuff on the back and front of it that was not related to Hail....
Ajit S.
21:15 23 Mar 18